U05 LISTENING

 FOCUS : EAR WORK [WELL ITS ANOTHER NAME FOR IT]

AND TALKING, AS WE LOOK AT MOANING AND COMPLAINING - AND A BIT OF SAYING SORRY [AKA APOLOGISING].

YOU MAY LISTEN TO / DOWNLOAD AUDIO 1.33 HERE

IF YOU ARE GOING TO COMPLAIN - YOU NEED TO KNOW YOUR RIGHTS